Contact & Support

The fastest way to reach us is through the app itself — use the Leave Feedback or Support buttons in the main user menu. These go directly to our team and are the preferred way to get in touch.

You can also email us at [email protected]. We respond within 7 days.

What We Can Help With

General questions — how to use RiverScript, feature questions, troubleshooting.

Billing and subscriptions — questions about your plan, charges, or cancellation. Payments are processed by Polar; for receipts or invoice copies, check your Polar account or include your email in your message.

Refunds and cancellation — see the "Refunds and Right of Withdrawal" section of the Terms of Service. Consumers in the EU and EEA have a 14-day right of withdrawal; beyond that, refunds are handled case by case.

Data and privacy requests — to access, correct, export, or delete your personal data under GDPR, email us at [email protected] with the subject line "Data Request." We respond within 30 days as required by law. Note that you can also delete your data, or your account and export your transcripts directly from Settings without contacting us.

Requests about someone else's recording — if you believe a recording containing your voice was processed through RiverScript by another person, we act as their processor and not as the controller of that content. See Recording Responsibly for how those requests are handled.

Business and data processing questions — for a DPA, a subprocessor notification subscription, or security questions from a procurement review, see the Data Processing Terms or write to us.

Security issues — if you've found a vulnerability, see the Security page.

RiverScript is operated by Lex Valo (Business ID: 3617726-2), Finland.